Frequently Asked Questions
Here, you’ll find answers to some of the most common questions about Ferrovac and our products. We aim to provide clear and helpful information to assist you in understanding our offerings and services. For more specific questions, connect with our experts, or explore our global partners for local support.
Yes, we'd be happy to provide a product demonstration. For an in-person experience, you are welcome to visit our headquarters in Zurich. If a virtual demonstration is more convenient, our sales team can arrange a video call showcasing product functionality and specifications using interactive 3D models. Contact us to schedule your preferred option.
We maintain stringent quality control through a multi-stage inspection process. All incoming goods are carefully checked, our experienced engineers in Zurich perform quality checks during assembly, and every single finished product undergoes a 100% final inspection to ensure it meets our high standards.
Warranty: We offer a 2-year warranty on all products, starting from the date of shipment. This covers manufacturing defects.
Returns & Exchanges:
- Standard Products: Unused standard products can be returned within 30 days for a full refund or exchange for another product. Please contact our sales team to initiate a return.
- Customised Products: Due to the unique nature of customised products, returns are considered on a case-by-case basis. Please contact our team member responsible for your project directly.
Yes, that's a core part of what we do. The Ferrovac team is passionate about helping researchers succeed. Whether it's modifying an existing product or creating a completely new solution, we're ready to work with you to address your specific research obstacles. Contact us with your custom requirements.
To minimize magnetic field leakage, our couplings feature steel housings that redirect the field internally. Any residual field is within the expected range for typical austenitic stainless steels.